Responsible Gaming
Gaming Should Be Entertainment
At Virtual Sales, we are committed to promoting responsible gaming practices. Gambling should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase your losses.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of age at any time. By accessing our site, you confirm that you meet the legal age requirement in Australia.
Warning Signs of Problem Gambling
If you recognize any of the following signs, you may have a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount you gamble
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, work, or personal responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling anxious or irritable when unable to gamble
- Unsuccessful attempts to cut back or stop gambling
- Risking important relationships or opportunities because of gambling
Self-Help Tools & Features
We offer the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive notifications at regular intervals to remind you how long you have been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
- Session Time Limits: Set a maximum duration for your gaming sessions
Contact our customer support team to activate any of these tools, or access them through your account settings.
Support Organizations
If you or someone you know needs help, the following organizations provide free, confidential support:
Australia
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Gambling Help Online
Website: www.gamblinghelponline.org.au
Provides online counseling, information, and support for people affected by gambling
United Kingdom
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GamCare
Website: www.gamcare.org.uk
Free counseling and support for problem gambling -
GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Canada
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Responsible Gambling Council
Website: www.responsiblegambling.org
Information, research, and resources on responsible gambling
United States
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National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (confidential and free)
Germany
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Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Provides information and support for problem gambling in Germany
Need Help?
If you believe you have a gambling problem, please seek help immediately. Reach out to one of the support organizations listed above, speak with a trusted friend or family member, or contact a healthcare professional. Help is available, and recovery is possible.
Virtual Sales is committed to supporting your wellbeing. If you need assistance with responsible gaming tools or have concerns about your gaming habits, please contact our customer support team.